|Course Name:||Interpersonal Communications in Organizations|
|Offered Date:||Winter - 2018 | Other versions|
This communications course focuses on spoken and visual means of communication, other than writing. Techniques for attentive listening, purposeful body language, and careful speaking are studied together with an understanding of the psychology that makes them effective.
|Credit Status:||One Credit|
|Mode of Instruction:||Modes: In-class lecture, in-class exercises, and presentations
Hours per week: 3
Room configurations: Classroom
Typical scheduling pattern: Fall and Winter terms
- analyze different persons and groups and their communication needs (Cognitive, Analysis);
- plan encounters that allow for the recognition of ethical, social, and time constraints (Affective, Valuing);
- listen attentively to both formal and informal speakers, and appreciate their spoken and unspoken messages (Affective, Internalization);
- prepare informal and formal documents in connection with fact-finding interviews (Cognitive, Application);
- take informal notes, where appropriate, of speeches and conversations, and summarize these for future reference, and for dealing with interruptions during a conversation (Cognitive, Application, Psychomotor);
- choose to speak clearly and responsively on an impromptu basis (Affective, Receiving);
- prepare and deliver formal speeches to a variety of audiences (Cognitive, Application);
- prepare visual aids to oral communication (Cognitive, Application, Psychomotor);
- diagnose probable causes for tension or hostility, based on the business roles and organization of the audience (Cognitive, Analysis);
- recognize resistance to changes in person's work habits, and tailor remarks to lessen possible hostility (Cognitive, Knowledge);
- choose to interpret the body language of listeners to your spoken word, and tailor your speech and gestures to accommodate unspoken preferences and apathy (Affective, Receiving);
- plan and prepare with teammates a sequence of questions for client interviews (Cognitive, Application);
- choose to anticipate, address, and defuse conflicts within teams or within audiences (Affective, Receiving);
Human Relations: Interpersonal, Job-oriented Skills 2nd Cdn Ed
by Dubrin Andrew j. and Terri Geerinck
Published by Pearson Canada
To obtain a credit in this course, a student must:
For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.
|Cheating and Plagiarism:
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.
To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.
|Discrimination and Harassment:
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at email@example.com.
Accomodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.
BTC240 Course Outline