BTC240 Course Outline

Course Code: BTC240
Course Name: Interpersonal Communications in Organizations
Offered Date: Winter - 2018 | Other versions
Print Outline
Course Description:
This communications course focuses on spoken and visual means of communication, other than writing. Techniques for attentive listening, purposeful body language, and careful speaking are studied together with an understanding of the psychology that makes them effective.
Credit Status: One Credit
Prerequisite: BTC140
Mode of Instruction: Modes: In-class lecture, in-class exercises, and presentations
Hours per week: 3
Room configurations: Classroom
Typical scheduling pattern: Fall and Winter terms
Learning Outcomes:
- analyze different persons and groups and their communication needs (Cognitive, Analysis);
- plan encounters that allow for the recognition of ethical, social, and time constraints (Affective, Valuing);
- listen attentively to both formal and informal speakers, and appreciate their spoken and unspoken messages (Affective, Internalization);
- prepare informal and formal documents in connection with fact-finding interviews (Cognitive, Application);
- take informal notes, where appropriate, of speeches and conversations, and summarize these for future reference, and for dealing with interruptions during a conversation (Cognitive, Application, Psychomotor);
- choose to speak clearly and responsively on an impromptu basis (Affective, Receiving);
- prepare and deliver formal speeches to a variety of audiences (Cognitive, Application);
- prepare visual aids to oral communication (Cognitive, Application, Psychomotor);
- diagnose probable causes for tension or hostility, based on the business roles and organization of the audience (Cognitive, Analysis);
- recognize resistance to changes in person's work habits, and tailor remarks to lessen possible hostility (Cognitive, Knowledge);
- choose to interpret the body language of listeners to your spoken word, and tailor your speech and gestures to accommodate unspoken preferences and apathy (Affective, Receiving);
- plan and prepare with teammates a sequence of questions for client interviews (Cognitive, Application);
- choose to anticipate, address, and defuse conflicts within teams or within audiences (Affective, Receiving);
Topic Outline:
  •     Through a series of role plays, individual and team assignments, this course will provide practical application of theoretical principles of communication found in the assigned textbook.
  •     All assignments are designed to meet the learning objectives for developing thoughtful, interactive, communicators who can both receive and send messages affectively.
  •     Students will present technical information using visual aids, interview subjects from inside and outside the course for information, using forms they have designed, analyse the results in written rep
  •     Students will be required to respond formally and informally to the presentations of others as well as assess their own presentations.
  •     The subject of all presentations and assignments will relate to the technical content of the program and the computer industry.
  •     The techniques developed in this course should enable students to succeed in future teamwork assignments in the program and in industry.
Prescribed Text(s):
Human Relations: Interpersonal, Job-oriented Skills 2nd Cdn Ed
by Dubrin Andrew j. and Terri Geerinck
ISBN 0-13-127576-3
Published by Pearson Canada
Reference Material:
  • Will be assigned by the professor during the semester.
Promotion Policy:
To obtain a credit in this course, a student must:
  •     Pass the weighted average of all assessments
  •     Pass the final exam
  •     Successfully complete all of the assignments and exercises. Submissions that do not meet specifications will be returned to the student for revision and resubmission.

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Quizzes 20%
Information report 20%
Individual oral presentation 15%
Team oral presentation 20%
Final Exam 25%
Approved By:
Mary-Lynn Manton
Cheating and Plagiarism:
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.
Discrimination and Harassment:
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.
Accomodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Program Information